- What is your return policy?
We Guarantee Your Satisfaction 100%. If anything you order from NalpakGroup.com fails to meet your expectations, you may return it for a prompt refund or credit.
Within 30 days of receipt of your shipment, you may return any items to NalpakGroup.com for a full refund (we will also refund the shipping cost if the return is a result of our error).
Please note that we can process returns and refunds only for items purchased from NalpakGroup.com. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking /refurbishing fee at our discretion. We cannot accept items returned after 60 days.
- Packing and Sending your Return
Your return must be in the original package. Pack the item (s) along with the invoice or copy received with the merchandise securely in the original carton. Send the package prepaid via UPS or insured USPS mail to:
1267 Vernon Way
El Cajon, CA 92020
If you need further assistance, you can contact us via email at [email protected] or by phone 619.258-1200 Monday – Friday 9am to 4:30 pm PST.
- How long does it take to get a refund?
We will notify you via email of your refund once we have received and processed the return item. You can expect a refund in the same form of payment originally used for purchase within 10 to 14 business days of our receiving your return. If your return if not due to our error, we will deduct the shipping/handling costs from your refund.