Shipping Policy

Ordering Disclaimer

Nalpak has partnered with E-Commerce Companies that enable us to offer Web Based Secure Server Ordering. This technology provides our customers with the highest degree of security.

After you have filled your shopping cart to your satisfaction, click on the shopping cart icon at the top or the "Check Out" link in the upper left. Once you have reviewed the items in your shopping cart, push the button in the upper right (Proceed with checkout). This will take you to a secure server. (The location line in your browser window will start - https://) The "s" after the regular "http" indicates you have arrived at our secure server and that any subsequent transmissions at the site are encrypted.

Encryption technology makes purchasing products online safer than using your credit card at a restaurant. (When the restaurant swipes your card in their machine, details of your transaction and your card information are transmitted with no encryption over a standard telephone line.)

Rest assured that at Nalpak we take the protection of your personal information very seriously.

Freight Calculations
All freight charges are calculated using the dimensional or actual weight of the carton to be shipped, which ever is greater.

Nalpak uses real time information provided by UPS to get the best possible freight quote. This quote is based on:
1) Type of UPS service
2) Order weight
3) Destination.

The shipping weight used here is the actual weight or the dimensional weight of the carton the item will be shipped in. (Whichever is greater.) The dimensional weight must be used because a significant number of customers choose to ship via UPS Next Day, Second Day or 3 Day select service. When using any of these expedited services, UPS charges an amount based on the carton size not the actual weight. See for details.

Dollars and Cents on a ground shipment.
A Pelican™ 1650 in the box weighs 31 pounds, and has dimensions of 34x21x12. The dimensional weight (34x21x12/194) is 45 pounds. Pelican™ 1650s are shipped based on the dimensional weight of 45 lbs.

The chart below shows freight charges to Los Angeles for this package at both weights.

  31 lbs. 45 lbs. Difference
Ground $8.47 $10.19 $1.72
Over Night $41.24 $52.63 $11.39

The difference between 31 and 45 pounds on this ground shipment is less than $2. On the other hand, if it were shipped Over Night at 31 pounds, other customers would have to pitch in and pay for the $11.39 not collected. If every 4th customer requests over night service, the first 3 need to be charged an extra $3.00 each to pay for that rush delivery.

While it is possible to overcome these obstacles and provide exact freight charges for every type of package and delivery service, it takes a shopping cart system that can get pretty pricey. This too would require an increase in prices. Nalpak prefers to make freight charges as close as possible for everyone and keep prices the lowest on the net.

Nalpak is pleased to make USPS quotes and service available upon request. If you feel this option might work better for your situation, please email us with the details of your order.


How much time do you need to process my order before it is shipped?
Normally, your order will be shipped within two business days if the items are in stock and there are no payment verification issues. Many orders usually ship the same business day if the order is placed by 3 p.m Pacific Standard Time. Please keep in mind that we do not process orders on weekends or observed holidays.

If you are shipping to an alternate address, your order might be delayed until we can verify the order with you and we reserve the right to require additional documentation or cancel your order.

Refused Orders
Refused shipments are subject to a 15% cancellation fee plus Shipping and Handling charges.

Photo Accuracy
We make every attempt to accurately portray all of our products. Occasionally the products received from our suppliers are slightly different than those pictured on our websites. (eg. foam may be pictured flat but is shipped convoluted). Nalpak is not responsible for variations made by any manufactures whose products we carry. We apologize for any inconvenience this may cause.